Charlotte Howard Consulting

Signature Engagement

Enterprise Knowledge Intelligence System

Designed for organizations that need to capture, organize, protect, retrieve, transfer, and intelligently use institutional knowledge.

Purpose

Help organizations capture, organize, govern, retrieve, transfer, and intelligently use critical institutional knowledge.

Potential Phases

Phases are illustrative. Final scope, sequencing, and level of effort are defined in a written statement of work.

01

Knowledge Discovery

02

Knowledge Risk & Gap Analysis

03

Information Architecture

04

Knowledge Capture

05

Source-of-Truth System

06

AI-Enabled Retrieval Strategy

07

Governance & Permissions

08

Training & Adoption

09

Optimization

Potential Deliverables

  • Knowledge Inventory
  • Knowledge Risk Map
  • Information Taxonomy
  • Source-of-Truth Architecture
  • SOP Repository
  • Leadership Knowledge Capture
  • Knowledge Base
  • Retrieval Requirements
  • AI Knowledge Assistant Specifications
  • Permissions Matrix
  • Governance Guide
  • Knowledge Transfer Plan
  • User Training
  • Implementation Manual

Example Success Measures

  • A defined source of truth for priority knowledge domains
  • Documented capture of at-risk institutional knowledge
  • Improved findability of approved information
  • Defined permissions, governance, and review practices
  • Trained users and an adopted knowledge workflow

Success measures are defined collaboratively at the outset of an engagement. Financial outcomes, cost savings, and revenue results are not promised or guaranteed.